Our company name is Pammela Design (UT0036269-P), We are using pammelahq name for selling our products in this website.

Returns / Exchanges:

1. Exchanges are reserved for cases of product defects, damage, or incorrect delivery. Exchanges are only allowed for items, colors and sizes of the same size as will be subject to the availability of the current stocks. Customer will be suggested to exchange to other items if the exchange items out of stock.

2. Items of sales and purchases made under promotions or with discount coupons / vouchers are non -refundable and non -exchangeable.

3. We will not attend exchanges for different colors, sizes and designs or incorrect purchases.

4. Examples of unauthorized requests:

“I changed my mind”
“I don’t like this design”
“The size doesn’t fit me”
“I want to change to another size”
“I want to change to another color”

5. The customer must first consult with the person in charge (team management) before proceeding with the exchange.

6. Items must be returned within 5 working days from the date of the official receipt with the mark still attached. Items must be returned in an unused, unwashed, and unaltered condition with all labels attached.

8. The customer must notify the person responsible for any reshipment for the exchange made and inform the movement of the parcel to us (tracking number). The customer shall be responsible for ensuring that the goods are delivered safely.

9.Postage costs for the return of damaged items due to Pammela’s negligence will be borne by us but if damage or error on the part of the customer the postage costs will be borne by the customer. Please send a receipt for processing.

10. Please contact our Customer Service Team via WhatsApp 010-825 4338 and provide your Order number, your name and address, Product details and reason for the return, and whether you require a refund or replacement.

11. The exchange will be processed within 7 working days upon receipt of the returned goods. Upon receipt of the Product, we will inspect it and we will inform you about the replacement status (if any) via WhatsApp as soon as possible.

12. Please note that the exchange of goods depends on the availability of stock. Once you send back your item, we assume you agree to our return policy.