Our company name is Pammela Design (UT0036269-P), We are using pammelahq name for selling our products in this website.

Shipping Details

Postage every Monday – Saturday (except weekends and public holidays)
Parcels will be sent via Ninjavan. Orders are processed in groups according to the order number.

Delivery on Weekdays

~ Orders before 12:00 pm will be shipped the next day
~ Orders placed on Friday after 12pm will be shipped next Monday.
~ Tracking will be sent via email registered on our website.
~ If the tracking number is not received within 3 days, please contact your seller. (Customer service / sales team / shipment)

Shipping for Pre -Ordered Items

~ The delivery date will be displayed on the pre -ordered item on the website. Items will be shipped according to the date display.
~ Your order will be shipped as soon as the goods arrive at our HQ.
~ Your tracking and order will be processed once full payment is made and shipped within the given date.

International Shipping

Overseas shipments will use DHL Express. Shipping overseas takes a week but it can be delayed up to 2 to 3 weeks but it does not happen often. Expect possible delays because we cannot control the delay of package movement.


Domestic Shipping
Postage for domestic delivery is as below:

West Malaysia – RM 8
Sabah & Sarawak – RM 15

For the first 1KG and subsequent additional grams are according to the Ninjavan Tariff Rate.

International Shipping

We charge based on DHL Express postage.