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Our company name is Pammela Design (UT0036269-P), We are using pammelahq name for selling our products in this website.
Collected Information
We collect information that is needed for the registration procedure at our website. The information that we collected are voluntarily submitted by the customers to us.
Personal Identification details
Your personal identification details are used to process your order, customized your profile information, update your status of online shopping and also to update you with our latest news, promotion and events.
Confidentially
Your personal information such as credit card details, bank account numbers will be kept secret and confidential with us. We will never share any of your personal contents without giving prior notice to our customer.
Security
We will apply appropriate security application in order to prevent the leaking customer’s personal identification details from third parties, illegal disclosure and hackers. However, kindly bear in mind that information transmitted through internet is not 100% guaranteed safe and secure.
Our company name is Pammela Design (UT0036269-P), We are using pammelahq name for selling our products in this website.
General
When you submit an order, you are required to provide your information that is true, accurate, current and complete in all aspects. If your information changes, you can change it online or let us know by email.
To place an order with us, you must be over 18 years of age and have a valid credit or debit card issued by a bank that we can accept.
Orders
All orders are subject to acceptance and availability. Items in your online shopping cart are not ordered and can be purchased by other customers until they run out.
Payment
Payment may be made by Visa, Visa Debit, MasterCard, debit card and other methods that may be clearly stated on our website from time to time. You confirm that the credit / debit card used is yours or that you have been specifically authorized by its owner to use it.
We will take reasonable steps to keep our website secure. All online banking transactions on this website are processed using Toyibbpay, which is a secure online payment gateway that encrypts your information in a secure hosted environment.
In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of our negligence, we will not be liable for any losses you may incur if a third party gains unauthorized access to any date. you provide when accessing or ordering from our website.
Vouchers
Vouchers given to you are non -transferable. In addition, they cannot be used in conjunction with voucher codes or other offers and must be redeemed on the date of issue, if provided.
Delivery
Please note that we will process and ship all orders within 96 hours (4 business days) of receipt of payment. The estimated delivery time provided will only be used as a guide and starts from the date the order is shipped. We are not responsible for delays caused by the purpose customs clearance process.
Our company name is Pammela Design (UT0036269-P), We are using pammelahq name for selling our products in this website.
Shipping Details
Postage every Monday – Saturday (except weekends and public holidays)
Parcels will be sent via Ninjavan. Orders are processed in groups according to the order number.
Delivery on Weekdays
– Orders before 12:00 pm will be shipped the next day
– Orders placed on Friday after 12pm will be shipped next Monday.
– Tracking will be sent via email registered on our website.
– If the tracking number is not received within 3 days, please contact your seller. (Customer service / sales team / shipment)
Shipping for Pre -Ordered Items
– The delivery date will be displayed on the pre -ordered item on the website. Items will be shipped according to the date display.
– Your order will be shipped as soon as the goods arrive at our HQ.
– Your tracking and order will be processed once full payment is made and shipped within the given date.
International Shipping
Overseas shipments will use DHL Express. Shipping overseas takes a week but it can be delayed up to 2 to 3 weeks but it does not happen often. Expect possible delays because we cannot control the delay of package movement.
DELIVERY RATE
Domestic Shipping
Postage for domestic delivery is as below:
West Malaysia – RM 8
Sabah & Sarawak – RM 15
For the first 1KG and subsequent additional grams are according to the Ninjavan Tariff Rate.
International Shipping
We charge based on DHL Express postage.
Our company name is Pammela Design (UT0036269-P), We are using pammelahq name for selling our products in this website.
Returns / Exchanges:
1. Exchanges are reserved for cases of product defects, damage, or incorrect delivery. Exchanges are only allowed for items, colors and sizes of the same size as will be subject to the availability of the current stocks. Customer will be suggested to exchange to other items if the exchange items out of stock.
2. Items of sales and purchases made under promotions or with discount coupons / vouchers are non -refundable and non -exchangeable.
3. We will not attend exchanges for different colors, sizes and designs or incorrect purchases.
4. Examples of unauthorized requests:
“I changed my mind”
“I don’t like this design”
“The size doesn’t fit me”
“I want to change to another size”
“I want to change to another color”
5. The customer must first consult with the person in charge (team management) before proceeding with the exchange.
6. Items must be returned within 5 working days from the date of the official receipt with the mark still attached. Items must be returned in an unused, unwashed, and unaltered condition with all labels attached.
8. The customer must notify the person responsible for any reshipment for the exchange made and inform the movement of the parcel to us (tracking number). The customer shall be responsible for ensuring that the goods are delivered safely.
9.Postage costs for the return of damaged items due to Pammela’s negligence will be borne by us but if damage or error on the part of the customer the postage costs will be borne by the customer. Please send a receipt for processing.
10. Please contact our Customer Service Team via WhatsApp 010-825 4338 and provide your Order number, your name and address, Product details and reason for the return, and whether you require a refund or replacement.
11. The exchange will be processed within 7 working days upon receipt of the returned goods. Upon receipt of the Product, we will inspect it and we will inform you about the replacement status (if any) via WhatsApp as soon as possible.
12. Please note that the exchange of goods depends on the availability of stock. Once you send back your item, we assume you agree to our return policy.
